Terms & Conditions
Shipping & Delivery
No Minimum order: Delivery charges vary by postcode and calculated by metric size and weight and will be applied at checkout.
UK Mainland –FREE Delivery over £750 ex VAT
UK Highlands – FREE Delivery* over £1000 ex VAT
Northern Ireland – FREE Delivery over £750 ex VAT
Republic of Ireland – FREE Delivery over £1000 ex VAT
International – Please call for more information
*Free Delivery is not available for some parts of the Scottish Highlands, Scottish Islands Channel Islands and Offshore Islands. Delivery will be calculated at the checkout phase.
If your order drops below the ex-VAT figure for free delivery, you may be required to make an additional payment for delivery.
Orders up to the Free delivery offer are calculated and can be viewed at the checkout phase.
Timed Services - If you require timed or additional services like AM/PM or Saturday delivery, please contact us for a quote by calling 01254790233. This service is dependent on if it’s available in your area.
Handball – If you require assistance receiving your delivery, service is available at additional costs and depends on availability. Please call after placing your order on 01254790233
Tail lift services are now chargeable at £2.50 + VAT from the haulier service. By default this is set as Yes so you would be charged for the delivery being taken off via a Tail Lift. By selecting No, you take full responsibility for taking off the delivery by a forklift that you have access to.
If no forklift and driver is on site at the time of delivery, you cannot take off the delivery by any other means, and the haulier service will take the pallet back to the depot. A re-delivery charge and any other additional charges will be required to be paid in full before another re-delivery attempt is made.
If you refuse to pay for the re-delivery and/or associated costs, the pallet will be returned to us and we will charge in full for the attempted delivery and return as well as any other associated costs + 35% restocking fee.
If you have requested additional delivery services at checkout, we will try our best to accommodate this as this is determined by the services available in your area. If the service is not available at the time of us shipping, we will advise you of this and the money returned to you.
Failure to take in your delivery at the allotted time will incur additional costs for the re-delivery and/or other associated costs. Again, if the pallet is returned to us we will charge in full for the attempted delivery and return as well as any other associated costs + 35% restocking fee.
Orders placed before 10am are usually processed within 24-72 hours (longer during busier periods) and dispatched out for delivery according to the carriage selected. Orders placed after 12pm, over the weekend or on bank holidays will be processed from the following day, and will apply to this processing schedule.
UK Mainland – 24/48 Hours
Scottish Highlands, Northern Ireland, Republic Of Ireland, Channel Islands and Offshore Islands within 3-5 working days
No orders are shipped on the weekend.
Europe – 10 Working Days
European customers can select "Customer to Collect/Arrange Collection" or "Carriage to be Charged Later" in the checkout phase, due to the complex nature of shipping in the EU. You can expect to receive your delivery within 10 days of placing your order.
Deliveries take place from Monday to Friday, 8am to 6pm unless you have chosen additional services such as AM/PM, Timed or Saturday delivery. If there are additional requirements, please fill out the notes field during checkout. Additional services are chargeble. Please call our customer service team to add this on.
It is your responsibility to ensure the correct delivery address is given to us when you place your order. Any changes once an order is received or dispatched may incur additional costs.
No amendments to an order can be made once it has been placed. You will need to place an additional order.
Please note: Any emergency requests and information should be reported to us via telephone, as we may take between 2-3 working days to respond to emails.
Receiving Your Order
Before shipping any pallet order, we will call to confirm the delivery date. If we're unable to reach you, we will inform you via email and place pallet orders on a booking in service with the haulier, which means the haulier service will call prior to your delivery.
All customers will receive an email which will provide the date of delivery and specify the courier or haulier service.
It is your responsibility to ensure clear access is given for the driver delivering your goods. It is also your responsibility to inform us of any access issues prior to you placing your order. You will be responsible for any charges we receive for failed deliveries, parking charges, re-deliveries, access issues, or failing to accept your delivery in the allotted time of the delivery driver. If your goods are being delivered via pallet, the driver’s responsibility is to drop your pallet outside of the given delivery address, or where it is safe to do so. It is then your responsibility to take your pallet into your premises.
If you fail to accept your delivery and it is returned to us, and fail to respond to us, the order will be cancelled and a 35% restocking fee can be applied.
As of April 2022, any orders shipped via DPD local can be delivered to local shops if deliveries are unsuccessful. The location of your parcels will be advised by SMS, email or a delivery note from DPD Local directly. You will have seven days to collect your parcels from your local store before the parcels are returned to our facility. If you fail to collect the parcels and they're turned to us, returns, redelivery and restocking terms may apply (see "returns" AND "receiving your order").
At Pound Wholesale, we pride ourselves on giving you the best service possible and we have teamed up with time critical carriage companies that believe in our philosophy.
We use tracked & signed services for all our deliveries with the option of timed services
If available in your region. Please do contact us on 01254790233 or email us on firstname.lastname@example.org
Shortages and Damages
Whilst every effort is made to ensure you receive your pallet in perfect condition, damages may well occur during transit. Any external signs of damage must be noted on the delivery note whilst the driver is present, and you must inform us straightaway by calling 01254790233. If there is significant damage to the pallet, you can refuse the delivery but you need to contact us first. If possible, please provide photographic evidence.
All claims for shortages and damages must be forwarded by both email & phone within 3 working days from the date of delivery.
Our Sale offer codes cannot be used in conjunction with any other offer and can only be redeemed once per customer. All export orders are excluded from Sales.
PRE-ORDER TERMS & CONDITIONS
Pound Wholesale will do its utmost to ship Pre-Orders in accordance with the expected ship date. If this changes, we will inform you at the earliest opportunity.
You are responsible for keeping your shipping and contact information up-to-date to ensure the shipment of your Pre-Order. Please call us on 01254 790233 or email us at email@example.com if you should need to update any of your information.
You will be charged at the time your Pre-Order is placed. No discounts, refunds or credits will otherwise be offered due to any such delay. We will also not accept any returns once delivered.
FULL PRE-ORDER TERMS & CONDITIONS
These Pre-Order Terms and Conditions (these “Terms”) govern the placing of Pre-Orders (“Pre-Order”) with Pound Plus Distribution Ltd the “Company”) for the Product (as defined below). Please read these Terms carefully before submitting your Pre-Order for Pound Plus Distribution Products. By submitting your Pre-Order, you agree to be legally bound to these terms.
SECTION 1 - PRODUCTS
You may Pre-Order products separately or in combination with each other. Pound Wholesale may also make other products available for Pre-Order in its discretion (collectively, the “Products”).
SECTION 2 - PRE-ORDER REGISTRATION
When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. The Company shall have no responsibility or liability for inaccurate information or information that later becomes out-dated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your order shipment by sending an e-mail to firstname.lastname@example.org
SECTION 3 - PAYMENT
You will be charged at the time of placing a Pre-Order, which will include any other associated costs, such as shipping. If the Company is unable to ship a Pre-Order on or before one year of your placing, the Company shall process a full refund to you. Your placing of a Pre-Order constitutes your express agreement to the company charging of your provided payment method at such time. The purchase price does not include import duties, taxes and other government charges, which are your responsibility.
SECTION 4 - SHIPPING
The expected shipping date for Pre-Order Products will be clearly noted on each product page, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and the Company does not represent or warrant that it will be able to ship the Product by the estimated date. In the event of a delay and if the estimated shipment and/or release of the product is not met, the Company are not responsible for any damages that may occur, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits. The products will be shipped in the order in which the Company receives your Pre-Order. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.
SECTION 5 - NO CANCELLATION / REFUND
Once your order is placed it is final, non-cancellable and non-refundable, except as specified in these terms and the applicable terms of sale.
SECTION 6 - TERMS & CONDITIONS OF SALE
The purchase of the products is subject to additional terms and conditions provided by the Company. The current Terms and Conditions of Sale can be found below in Terms of Service and are subject to change without notice. Your purchase of the product will be subject to these Terms and Conditions. The Refund Policy will not apply to Pre-order products.
SECTION 7 - PRIVACY
SECTION 8 - DISCLAIMER
Except as expressly provided in the Company’s Terms and Conditions of Sale (found below in Terms of Service) and Returns Policy, and to the maximum extent permitted by applicable law, the products are provided “as is” and “as available”. This includes all faults and without guaranteed warranty of any kind. The Company hereby disclaims all warranties and conditions with respect to the products, express, implied or statutory. This includes, but is not limited to, the implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment and non-infringement of third party rights.
International Orders & Export Enquiries
***MINIMUM ORDER FOR EXPORT IS 1 x PALLET OR THE VALUE OF £1000 WORTH OF GOODS. YOUR ORDER WILL NOT BE PROCESSED IF YOUR ORDER IS UNDER £1000 UNLESS YOU CAN ARRANGE COLLECTION FROM BLACKBURN WAREHOUSE***
Overseas shipments to Ireland, European states and international countries depend on the size of the order. Please contact the Pound Wholesale Customer Service team for your personal quote before placing your order.
Pound Wholesale will not charge VAT to customers in Ireland that have provided a valid VAT number and EORI number.
All international customers must pay the VAT as the goods are being moved into the UK. Once the goods have left the UK and Pound Wholesale has received a valid Proof of Export document, in addition to valid VAT numbers, any VAT charges will be refunded.
We are not responsible for any bank charges to the recipient bank account.
Pound Wholesale are more than happy to deliver your order to any UK freight forwarder, who can then ship your order to any destination in the world.
However, we work on an Ex-Warehouse basis, which dictates that payment is required up-front, and you would need to coordinate the freight forwarder, their costs and relevant export documentation.
We can provide a shipping cost quote to any destination around the world but please be aware shipments can be complex and will require time to provide quotations.
Pound Wholesale provide standard paperwork services for international orders. We provide standard commercial invoices, packing slips and pallet labels with every international order.
However, any additional or complex paperwork requests are chargeable. Customs clearance charges are applicable. Pound Wholesale does not take responsibility for any additional charges relating to your shipment. Any additional charges need to be resolved between the purchaser and freight forwarder.
If you require further information on this, please contact our customer service team via telephone or email.
Returns & Replacements
In addition to your legal rights (under UK distance selling regulations) we offer a 7 day no fuss returns guarantee - if you are not happy with your product within 7 working days after delivery, you can return the products to us for a refund. Please note, a restocking fee of 35% will be applied as well as the cost of delivery. Please contact us with the details (email: email@example.com) before you return the goods.
We will refund your payment within 7 days of receiving the returned goods after inspection by our returns department.
- You need to obtain a RA number (Return Authorization) before sending your order back to us. RA number can be obtained by calling us on 01254 790 233 or emailing us at firstname.lastname@example.org
- You are responsible for the handling and shipping of the contents of your return. Make sure it is packed properly so that the contents are protected from any shipping damages.
- Please note that we will not accept returns for: Merchandise that is not in its original packaging and used, except in the case of manufacturers' defects.
- We will assess the overall condition of the item(s) being returned and will issue a credit accordingly.
- Once your return has been received, processed and accepted, we will refund your money within 14 days. If you have paid by cheque your account will be credited within 14 days.
We dont accept "unwanted goods".
Any returns will be the customers responsibility
Images are for only illustration purposes and can vary as product art works can change, if unsure of descriptions it is the customers responsibility to call and check descriptions prior to ordering.
All orders can be cancelled with full compensation up until it's ready for dispatch. Any cancellation will incur a variable charge which will be deducted from any refund on the subtotal figure. Please be aware this charge can be as high as 5.4% depending on your method of payment, in addition to a standard processing admin charge of 5% which applies to all cancellations. Any charge is strictly based on the cost incurred by cancelling and refunding an order.
You must inform us of cancellations as soon as possible via telephone, as email requests may be missed or not seen before processing, especially over bank holidays and weekends. We will also request an email to confirm the cancellation.
If your order is fully processed by our warehouse team, cancellations will incur a 35% of full value restocking fee, as stock is moved from multiple warehouses to our dispatch facility. This will exclude any costs of transacting credit cards, all debit card payments will be refunded in full. You may also be responsible for any additional delivery charges incurred as a result of cancellations once orders have been processed or dispatched.
If an item of stock is unavailable at the point of shipment, we maintain the right to dispatch the rest of the order and can issue a credit for shortages without correspondance. Where possible, we may contact you to offer a replacement. If viable, we will dispatch stock and send remaining items when available.
Payment, Pricing & Promotions
Ordering: Please note that all transactions will be carried out in Pounds Sterling (GBP). There is no minimum order value. Once you have placed your order, confirmation will be sent to you via e-mail complete with Order Reference numbers. It is the customers responsibility to add their VAT registration number (where applicable), and that they are legally entitled to use said registration number.
Payment: All our payments are provided by SagePay, allowing you to pay by all major credit and debit cards, as well as local payment options depending on your country. After completing our checkout process you will be directed to SagPay's secure page to complete the payment. You will recieve a payment confirmation email from SagePay as well as an order confirmation email from Pound Wholesale.
Personal Credit Cards: Any payments made by credit card will incur no fee for dealing with that transaction.
American Express Business Cards & Corporate Cards: Any payments via American Express Corporate/Business Cards will incur a transaction fee up to 5.4% for dealing with that transaction.
Debit Cards: Any payment made by debit card will not incur any additional charges for using said debit card.
VAT: All advertised prices are excluding VAT which is broken down and will be charged at during the payment process.
On orders delivered to the United Kingdom (incl. Northern Ireland) VAT will be charged at the prevailing rate. For the rest of the Europe Union (Incl. Southern Ireland) orders will not be charged VAT providing that V.A.T registration numbers are provided for that company. We will not be responsible for any customs duties or import charges in the destination country.
Prices: We will not be held responsible for pricing errors due to software mal-functions, or human error. All orders are on a first come first served basis, and Pound Wholesale reserves the right to decline orders for suspect, fruadulent or high value purchases.
Whilst we do our best to ensure all of our content and images are accurate, and will act quickly to amend mistakes, we cannot ensure that images, descriptions and specifications are 100 per cent accurate. Images, descriptions and specifications are intended for descriptive purposes only, and we are not responsible for any content errors. If you require further information about a product's specification or description, please get in touch with us.
We have the right to change prices without notification.
Our VIP sale offer is not applicable to all export orders.
Retention of Title
Until payment for all goods under all contracts between the parties has been made in full:
i. The goods shall remain the property of the company, but the risk therein all liability to third parties in respect thereof shall pass to the purchaser on delivery.
ii. The purchaser may sell the goods in the normal course of its business but shall hold and pursue claims for the proceeds of their sale equal to the price of the goods for and on behalf of the seller.
Other questions & Feedback
If you have any further questions please contact us by email at email@example.com.
We welcome your feedback on our products and service
Safe & Secure Shopping
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
All payments are processed by SagePay, and we have no visibility to your payment details.
(6) Limited warranties
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to- date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(7) Limitations of liability
(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) we will not be liable for any consequential, indirect or special loss or damage;
(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
(13) Exclusion of third party rights
(14) Entire agreement
(15) Law and jurisdiction
(16) Our details & Registrations
The full name of our company is Pound Plus Distribution. We are registered in England & Wales under registration number 07599656. Our VAT number is GB 156851584.
Our registered address is:
Whalley Range Business Park, Unit 10, Suite 2
Blackburn, Lancashire, BB1 6DG
You can contact us by email to firstname.lastname@example.org.