Shipping & Delivery
Delivery Costs: Items are bought in bulk, so delivery costs are charged per pallet. Because of the vast differrence in item weight, pallet quantity is worked out at 1 pallet per every £500 NET of V.A.T. Refunds are given for over payment of shipping.
Free Delivery: Orders placed over £500 exclusive of VAT qualify for free delivery within the UK Mainland only.
Free Delivery: Orders placed for over £1000 exclusive of VAT qualify for free delivery within the UK and Ireland (Unless stated on the website).
Delivery Time: You can select the delivery option you want during the shipping screen at check. Standard options are "Customer to Collect/Arrange Collection", "3-7 working Day Delivery" for the UK. European customers will be able to select "Customer to Collect/Arrange Collection" or "Carriage to be Charged Later", due to the complex nature of shipping in the EU, but you can expect to receive your order within 10 days of order placement.
Goods do not ship on Saturday or Sunday. All shipments are subject to stock availability (for high volume purchasing please call to check stock availability). The cut off time to process an overnight order is 10:00 am GMT. Goods are usually shipped within 48-72 hours after receiving the order (Not Guaranteed delays can be expected dependant on how busy we are) .
All orders are processed & shipped from our registered office & main warehouse in Blackburn, Lancashire.
Shipping Notification: Once registered, we will send an email notification when your order has been shipped, which you can check the status of by logging into your account and view the order details.
Shipping Address: It is the customers resposiblity to give the correct billing and shipping address. Any additional cost incurred because of incorrectly addressed deliveries will be charged to the customer. All addresses can be changed by logging in to the site.
Items not received: Please contact us if you have not received your order with 7 days for UK and Ireland customers, and 14 days for our other European customers.
Shortages and Damages: All claims, shortages and damges must be notified by fax or email within 3 working days from the date of delivery.
Returns & Replacements
In addition to your legal rights (under UK distance selling regulations) we offer a 14 day no fuss returns guarantee - if you are not happy with your product within 14 days you can return the products to us for a full refund (please note a restocking fee of 35% will be applied as well as cost of delivery). Please contact us with the details (email: firstname.lastname@example.org) before you return the goods.
We will refund your payment within 7 days of receiving the returned goods after inspection by our returns department.
- You need to obtain a RA number (Return Authorization) before sending your order back to us. RA number can be obtained by calling us on 01254 790 233 or emailing us at email@example.com
- You are responsible for the handling and shipping of the contents of your return. Make sure it is packed properly so that the contents are protected from any shipping damages. The cost of shipping will be refunded once we have received the goods.
- Please note that we will not accept returns for: Merchandise that is not in its original packaging and used, except in the case of manufacturers' defects.
- We will assess the overall condition of the item(s) being returned and will issue a credit accordingly.
- Once your return has been received, processed and accepted, we will refund your money within 14 days. If you have paid by cheque your account will be credited within 14 days.
We dont accept "unwanted goods".
Any returns will be the customers responsibility
Images are for only illustration purposes and can vary as product art works can change, if unsure of descriptions it is the customers responsibility to call and check descriptions prior to ordering.
Orders can be cancelled with full recompense up until the point of dispatch.
Payment, Pricing & Promotions
Ordering: Please note that all transactions will be carried out in Pounds Sterling (GBP). Their is no minimum order value. Once you have placed your order, confirmation will be sent to you via e-mail complete with Order Reference numbers. It is the customers responsibility to add their VAT registration number (where applicable), and that they are legally entitled to use said registration number.
Payment: All our payments are provided by SagePay, allowing you to pay by all major credit and debit cards, as well as local payment options depending on your country. After completing our checkout process you will be directed to SagPay's secure page to complete the payment. You will recieve a payment confirmation email from SagePay as well as an order confirmation email from Pound Wholesale.
Credit Cards: Any payment made by credit card will incur a 2.5% transaction fee for dealing with that transaction.
American Express: Any payments via American Express will incur a 3% transaction fee for dealing with that transaction.
Debit Cards: Any payment made by debit card will not incur any additional charges for using said debit card.
VAT: All advertised prices are excluding VAT which is broken down and will be charged at during the payment process.
On orders delivered to the United Kingdom (incl. Northern Ireland) VAT will be charged at the prevailing rate. For the rest of the Europe Union (Incl. Southern Ireland) orders will not be charged VAT providing that V.A.T registration numbers are provided for that company. We will not be responsible for any customs duties or import charges in the destination country.
Prices: We will not be held responsible for pricing errors due to software mal-functions, or human error. All orders are on a first come first served basis, and Pound Wholesale reserves the right to decline orders for suspect, fruadulent or high value purchases.
We have the right to change prices without notification.
Retention of Title
Until payment for all goods under all contracts between the parties has been made in full:
i. The goods shall remain the property of the company, but the risk therein all liability to third parties in respect thereof shall pass to the purchaser on delivery.
ii. The purchaser may sell the goods in the normal course of its business but shall hold and pursue claims for the proceeds of their sale equal to the price of the goods for and on behalf of the seller.
Other questions & Feedback
If you have any further questions please contact us by email at firstname.lastname@example.org.
We welcome your feedback on our products and service
Safe & Secure Shopping
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
All payments are processed by SagePay, and we have no visibility to your payment details.
We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
Your Internet browser has the in-built facility for storing small files- "cookies" - that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, you will only be able to view products, and you will not be able to view prices, view/change your account information, view/change addresses, view orders, or add to/view the shopping cart.
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a carrier to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
Changes to this Policy
Use of Website Terms and Conditions
(2) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website for any purposes related to marketing without our express written consent.
(4) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
(5) User generated content
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
(6) Limited warranties
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to- date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(7) Limitations of liability
(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) we will not be liable for any consequential, indirect or special loss or damage;
(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
(13) Exclusion of third party rights
(14) Entire agreement
(15) Law and jurisdiction
(16) Our details & Registrations
The full name of our company is Pound Plus Distribution. We are registered in England & Wales under registration number 07599656. Our VAT number is GB 156851584.
Our registered address is:
Whalley Range Business Park, Unit 10, Suite 2
Blackburn, Lancashire, BB1 6DG
You can contact us by email to email@example.com.