FAQ Callout

Frequently Asked Questions

Pound Wholesale supply an array of businesses, organisations and traders with a range of bulk products. From pound shops and online retailers to traders, charities and services, our wholesale products are available for trade only.

No, we have no minimum order for UK mainland delivery.

All UK mainland orders over £799 ex-VAT are eligible for free delivery. You will need to spend £799 & £1,000 ex-VAT for free delivery to Northern Ireland and the Republic of Ireland respectively.

You can register for a trader’s account at our website using a trade registration form. It's a quick and easy process in which you provide us further information about you and your business.

Yes. We have various lines across the site that are available for multi-buy tier pricing. On selected lines, the wholesale unit prices decrease as the quantity increases.

Only registered traders can view our prices. Our website consists of thousands of lines across all categories.

Yes. For international orders, we recommend that you arrange your own freight forwarder or shipping agent. If you still require assistance with shipping, we can offer a quote. We will provide a commercial invoice to assist with the customs clearance process.

Yes. We offer drop shipping services for your entire order, but not single items. For more information on our drop shipping services, visit our website.

You can pay for your order using our secure online checkout form. You can also make a payment by bank payment (BACS) if you prefer. We accept all major debit and credit cards. We will process and dispatch your order once we have received payment.

You can’t add new items to an existing order, but you can place a new order for items which will be shipped with your first order. Combined shipping costs will apply. However, it is not always possible for us to ship combined orders.
Pound Wholesale will not charge customers VAT if a valid EU VAT registration number is provided. Once the goods have left the UK and you have supplied a valid export document (CMR or proof of shipment) and a valid EU VAT registered number, we will refund the VAT.
No. But all the products are available on the website. You can find products across the very many categories via the menu. Once you’re registered, you’ll have full access to prices and the search facility to assist with product finding. This is due to the rapid nature of our inventories. Stock availability, product descriptions, product size and prices (among many other factors) are constantly changing, so any product list or CSV would very quickly become invalid.

You're able to return stock within seven working days of delivery. It is your responsibility to arrange the delivery and ensure that the items are in their original packaging and outer boxes. Please see our terms and conditions for more information.

Please contact us by raising a ticket on your account portal before returning any stock to our facility.

If the pallet or boxes are visibly damaged upon arrival, please give us a call as soon as possible for further information.

If you discover damaged or missing items in your delivery, please take photos (if necessary to illustrate damage) and report it to us immediately by raising a ticket via My Account. If you have any further queries, please give us a call to discuss your order.

Yes, you can collect your order, but we do not have a physical store or showroom – please do not visit our facility without an appointment or authorisation.

If you wish to collect your order, please contact us prior to placing your order so we can enable this facility on your account. This will remove any shipping charges from your basket.

We will be in touch once your order is available for collection.

Amazon and other marketplaces may request an approval letter to validate where your stock originated. Please raise a ticket or contact us if you require a brand approval letter to authorise your account or listings.
Usually, your Pound Wholesale invoice will be enough to verify your listings. If Amazon or another marketplace contacts us to verify your order, we will cooperate by validating product information.

Providing incorrect or incomplete information may affect the delivery of your order.

We are not responsible for erroneous deliveries if you’ve provided invalid delivery information.

If you need to amend delivery details, please contact us at the earliest opportunity to correct them. If we have already dispatched your order, it is possible you could incur re-direction and re-delivery charges.

A booking in service refers to a type of dispatch where the haulier network contacts the recipient to arrange delivery once the goods have left our facilities. Please note, we only use booking in services on pallet deliveries (orders over £250 ex VAT).

If this is a requirement for your delivery, please advise on your order notes at checkout. Otherwise, all order will be delivered between 9am-5pm, Monday-Friday.


Please raise a ticket with us, providing information and images of the product, packaging and the outer box.

From time-to-time, manufacturers and brands may change the design of their products before this information is updated on the website. This could include minor changes in pack size, colour or material.

Please let us know if you want to close or deactivate your account. If you’ve transacted with us, we will only be able to deactivate your account as we must retain order information.

If you paid for your order via BACs, please provide us with your account number, sort code and the cardholder’s name via email or ticket. If you have a bank account registered outside of the UK or Ireland, we may require alternative details.

Our accounts team will process your refund within 3-5 working days of receiving your details.

A ticket logs any issues or queries you may have with us. The ticket submission form allows you to specify your query, select order and product details and attach files such as images and videos to illustrate claims. We will respond to queries via the ticket within 1-3 working days.

You can raise a ticket from via My Account or send an email to customerservice@poundwholesale.co.uk.

To download your invoices, packing slips, credit memos and order documents, please go to My Account.

When order documents are generated, you will receive a copy by email.

If your delivery is missed or refused, please contact us immediately to discuss.

It is likely that you will incur re-delivery charges if your order is missed or refused.

We strive to ensure our inventories and shipping timescales are as up-to-date as possible.

However, due to a variety of factors, it is possible for processing and shipments to be delayed due to stock availability and shortages. Unless notified prior to processing, we can fulfil an order over the course of what we consider to be a reasonable time period. This can include multiple shipments.

We will always attempt to contact you via phone or email to resolve these issues.

Once your order has been dispatched, you can download watermark-free images of the items you've purchased from the account portal.
Delivery costs are calculated dynamically on the website. The costs are based on a variety of factors, such as geo-location, weight, size and metric rates, shipping rates, surcharges and more. A full breakdown of costs will be available at checkout.

If you wish to cancel your order, it is imperative you let us know immediately by first calling 01254790233 between 9am to 5pm. You can also raise a ticket, but this can take up to 24/48 working hours to respond and action, which could lead to an order being processed and incurring re-stocking fees.

It's highly likely that admin and surcharges will be incurred on cancellations due to the cost of transacting and refunding your money. This will depend on your method of payment and card type. If your order has been processed and/or shipped before we're made aware of cancellation, there can be re-direction and re-stocking fees, in addition to admin charges.

For much more information, please see our Terms and Conditions.

We usually process all orders within 24-72 hours once invoiced. Once your order is shipped, delivery timescales depend on the size and shipping address.

Please view your shipment note for tracking or contact us directly for an update on your delivery.

You're able to use our content, product information and specifications to create your own descriptions.

We do not allow users to copy and paste our content, and highly recommend to all of our customers that content is original and unique.

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